SA

Shafeul A. 2 years ago • From Google

Rating

Poor

Rude receptionists overshadow great doctors at clinic

The front desk staff interact with patients as if they fear catching an illness through the phone, even when the call isn't about a medical condition. While government NHS funding can be criticized, these employees voluntarily accepted their job, salary, and work conditions. In a customer-service role, they should maintain a more compassionate and respectful approach, following the golden rule of treating others as they would want to be treated. On a positive note, the general practitioners are exceptional, providing thorough consultations without making patients feel hurried. I won't criticize the 2-3 week appointment waiting times, as this is a systemic issue caused by government policies, not a direct fault of Woodlands Medical Practice. The inadequate compensation for healthcare professionals is driving talented practitioners towards private sector opportunities.

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