Friary House Surgery

Once a fantastic medical practice that I remained loyal to even after relocating due to its previous exceptional quality. Dr Tuckley and Dr Bertie were outstanding general practitioners during their..

Friary medical center has dramatically deteriorated from its previous reputation for kindness and compassion. Regrettably, their service has become completely unacceptable. My husband requires four..

Terrible overall experience with the medical practice. The reception staff are completely indifferent to patients' needs. Their online booking system for test results is utterly ridiculous. I'm..

What a terrible healthcare experience, I faced significant delays in getting diagnosed with inflammatory bowel disease. I ultimately had to admit myself to the hospital because the doctor's practice..

Utterly appalling medical practice! It's impossible to connect with a physician, and when attempting to call, they simply disconnect the line while you're waiting. After enduring nine days of..

Terrible healthcare provider. Scheduling an appointment is a nightmare, and their phone line is perpetually unavailable. If I could, I'd rate them zero stars.

I've been stuck on hold forever, waiting as the second caller in line!!!

Scheduling an appointment here is a nightmare, and their administrative errors are frustratingly frequent. The process of booking a time slot is incredibly difficult, and their record-keeping seems..

Completely pointless experience... Spent time completing an online medical questionnaire, only to be informed after six hours that I had incorrectly filled out the wrong portion. Advised to attempt..

Impossible to communicate with anyone!!! Made 12 phone calls in a single day, constantly encountering a busy signal (all documented!). Yesterday, 7 calls went unanswered with a busy tone!! Two days..

After struggling for three weeks to secure an econsult at Peverell (which never seems to be accessible), I finally managed to submit a request through Klinik and received a call from a private..

Completely unacceptable. I'm finally done with this medical practice. Steer clear at all costs!

The employees demonstrate excellent customer service and maintain a high level of professionalism, but the recently implemented system is incredibly frustrating. I genuinely sympathize with the..

Unable to make a phone call due to a "call in use" message, and prevented from booking online because the website claims it's not accepting reservations. This behavior is highly unethical and..

Subpar, plain and simple—an utterly disappointing encounter.

I have no complaints about the medical professionals at this clinic, but the front desk staff are a different story. They constantly interrupt patients, speak harshly, and display an overall..

Throughout my decade-long experience with Friary, I've consistently been impressed by the medical team's professionalism and timeliness. The staff has always been reliable, and I've encountered zero..

Having waited 3 hours for my call to be finally answered i was yet again told to ring back the next day - preferably at 7 am as that is the only time that anyone might get through to make an..

I endured an 8-day wait before a nurse would see me, and while sitting in the waiting area, I witnessed a Black woman enter seeking a blood test. Despite not being registered, the receptionist..

THIS GP IS COMPLETELY DESTROYING MY LIFE. I'm utterly unable to schedule ANY type of medical consultation or check-up for my health concerns and I'm feeling incredibly frustrated and distressed!!..