SS

Sophia S. 3 years ago • From Google

Rating

Bad

Rude receptionists overshadow quality medical care

The front desk staff are consistently discourteous and unhelpful, often coming across as judgmental. While the medical professionals—doctors and nurses—are generally competent and attentive, the receptionists seem completely disinterested and blatantly rude. Their appointment scheduling system is particularly frustrating: they instruct patients to call at 8am for same-day appointments, but the phone lines are immediately overwhelmed, and by the time you actually get through, all slots are already gone. Additionally, I experienced a specific incident where a doctor advised me to request speaking directly with him for follow-up advice, yet when I did so, the receptionists insisted someone else would call back within 24 hours—despite my needing only a brief two-minute consultation.

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