CT

Cp T. 5 years ago • From Google

Rating

Poor

Rude Receptionists Ruin a Good Medical Practice

The doctors are courteous and competent. The front desk staff, however, are absolutely dreadful. Specifically, when they actually choose to pick up the phone. Once they reluctantly answer, they cut you off and clearly demonstrate how bothersome they find your call. Having been a long-time patient, I deeply miss the previous reception team. You're forced to swallow your frustration because pushing back will only harm your own interests. I recognize that working reception can be challenging and that some patients can be difficult. Nevertheless, this does not justify treating callers as unwelcome interruptions or behaving in such an unprofessional manner.

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