UA

Ucl A. 5 years ago • From Google

Rating

Bad

Rude Receptionists Ruin a Great Medical Practice

My physician is outstanding, yet the reception staff's performance falls drastically short. Abruptly ending phone calls seems to be standard procedure, and obtaining repeat prescriptions is unnecessarily challenging. One specific receptionist appears completely unsuited to customer service, routinely disconnecting calls with patients, which is totally unprofessional. I've submitted a feedback form but have little expectation of a response, and will likely escalate my concerns directly to the NHS. It's genuinely disappointing because the medical practitioners themselves are remarkably skilled and compassionate.

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