LW

Lisa W. 7 years ago • From Google

Rating

Bad

Rude receptionists ruin an otherwise great surgery

One star is far too generous, and if I could rate lower based on the disrespectful treatment from newer Receptionists, I absolutely would. The term "ladies" is used very loosely here. In stark contrast, Julie and Stephanie have consistently demonstrated exceptional professionalism and courtesy during our interactions, truly embodying the best qualities of this Surgery, where I've been a patient for over four decades. The departing Doctor has been outstanding, providing top-tier care and exemplifying the best of NHS standards. I'm not surprised he's leaving. As for the other staff member, I'm at a loss for words - their bedside manner is shockingly poor. Practice Manager, I strongly suggest implementing customer service training for these newer Receptionists to improve their communication skills and patient interactions.

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