Central Medical Centre
SF
Samantha F. 2 years ago • From Google
Poor
I visited CMC this morning for a routine blood test. Upon arrival, myself and two others waited outside the surgery until a nurse arrived and knocked on the window, after which someone opened the door. The check-in machine appeared non-functional, so I approached reception, where three women were present, with one significantly younger than the other two. After checking in, I took a seat and was appalled by the offensive way the two older receptionists addressed patients attempting to schedule appointments. One receptionist was not merely brusque but was actually shouting aggressively, while the other was outright discourteous. I was shocked that they were permitted to treat patients so disrespectfully. Moreover, I was deeply concerned that they seemed unaware their behavior might negatively influence the younger receptionist, who might perceive this as acceptable conduct. She was, in fact, far more professional and courteous than her colleagues. When the nurse called me, she inquired if I had seen my name appear on the screen. Upon my negative response, she questioned the receptionist about why I hadn't been prompted for my blood test. The receptionist claimed I was on my phone, which was completely untrue. I challenged her statement, noting she was preoccupied with bullying patients on the telephone. I found it particularly interesting that my not being alerted to my blood test was somehow construed as my fault. In stark contrast, my subsequent visit to the x-ray department at St Helier was entirely different. Every staff member was friendly, pleasant, professional, and reassuring. Perhaps the CMC staff could benefit from shadowing their St Helier colleagues to improve their abysmal patient interactions.
Caro D.