The High Street Practice
8 days ago BS
Billy S. 9 months ago • From Google
Bad
The reception staff at this medical facility are incredibly unsympathetic and cold. While I understand their job involves handling challenging interactions, they demonstrate absolutely no understanding or desire to assist patients. Whenever you attempt to communicate with them, you're invariably forced to submit an online request and then endure a multi-day wait before any action is taken. The medical professionals themselves - the doctors and nurses - are generally competent and supportive, but the administrative side, particularly the reception process, is extremely frustrating. When someone is unwell or managing a chronic health condition, the last thing they need is to be met with such dismissive and unhelpful attitudes from the front-line staff. The lack of basic customer service and compassion from the reception team is deeply disappointing and adds unnecessary stress to an already challenging healthcare experience.
Thank you for your feedback. We are sorry to hear that your experience with our reception team has left you feeling frustrated and unsupported. We understand how important kindness, patience, and clear communication are, especially when patients are unwell or managing ongoing health conditions. We appreciate your positive comments about our doctors and nurses, and we are disappointed to hear that the administrative side of the practice did not meet the same standard. Your concerns have been noted and will be discussed with the team as part of our ongoing commitment to improving patient care and customer service. If you would like to discuss your experience further, please contact the practice and we would be happy to speak with you.
Taj T.