AL

Abdoul L. 7 years ago • From Google

Rating

Bad

Rude receptionists ruin potential great medical experience

I recently registered with this medical practice after moving to a new area. Initially, I hadn't researched patient reviews beforehand, but I can now validate others' comments regarding the reception staff. They are genuinely discourteous, lacking basic etiquette, and consistently unresponsive to phone calls. Today, I had to make multiple attempts before finally getting through. The receptionist I eventually spoke with was extremely unprofessional and discourteous. In contrast, the doctor I consulted was pleasant and compassionate. From my perspective, the receptionists are the primary weakness of this practice and urgently require proper customer service training.

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