SM

Stephanie M. one year ago • From Google

Rating

Bad

Rude receptionists ruined my clinic visit

I am a patient at this clinic and previously praised Dr Talat and his sisters in a review. I must ask ?? Why am I forced to endure the most obnoxious reception staff in all of London???? What planet do they think they're on? I'm battling cancer ? I'm on an intense weight loss program to prepare for a critical bilateral mastectomy and my weight loss support requires monthly manual coordination, which means endless interactions with these self-absorbed receptionists who communicate poorly and lack basic courtesy. As a former English teacher, I'm appalled by their abysmal communication skills - no semblance of customer service or professional care, just pure rudeness that leaves me absolutely furious. I've spent my entire life working and paying taxes like every other citizen, yet these women treat me like garbage, constantly demanding and dictating. Where is their sense of humanity? Dr Talat, you and your sisters are educated professionals - do you genuinely not care? Is NHS funding more important than patient dignity? Would they speak this way to their own family and friends? Some days, the frustration is overwhelming.. Improve your staff training and communication skills immediately! This is absolutely crucial.. #unacceptable #doBetterNow

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