RS

Rakiya S. 4 years ago • From Google

Rating

Bad

Rude receptionists ruined my doctor's visit

A reprehensible establishment. The receptionists, including supervisor ANN MARIE, display an utterly unprofessional attitude, consistently implying patients are wrong and staff infallible. Their conduct warrants documentation and serious scrutiny. During my recent appointment, the physician spent excessive time on a phone call with Specsavers, providing minimal communication about my referral status. When instructed to submit a urine sample, ANN MARIE and another receptionist aggressively denied the doctor's instructions, as if they were present during the consultation. The practice's quality has dramatically deteriorated since DR AL AZAB's retirement. I intend to escalate my complaint to both the local council and health ombudsman. Their approach seems more focused on confrontation than patient care. The facility is absolutely deplorable! ANN MARIE's callous statement to my mother - "if you don't like how we operate, leave" - demonstrates their shocking disregard for patient experience. My anger extends far beyond mere frustration; I am utterly enraged by their contemptible behavior.

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