HA

Harsh A. 6 years ago • From Google

Rating

Bad

Rude receptionists ruined my entire visit

Worst experience ever. I cannot stress enough how terrible the reception staff is. They are incredibly rude and unprofessional. Their behavior is completely unacceptable, and they even had the audacity to hang up on me mid-call. They desperately need to learn basic communication skills and customer service etiquette. While the doctors are courteous and pleasant, the reception staff are absolutely unbearable and create a horrible first impression of the entire facility.

The High Street Practice

8 days ago

Thank you for your feedback. We are sorry to hear that your experience with our reception team left you feeling frustrated and disappointed. We appreciate your positive comments regarding our doctors and clinical care. We also recognise how important professional, respectful communication is for all patients contacting the practice, and we regret that this was not reflected in your experience at the time. Since your review was posted, we have continued working to improve staff training, communication, and the overall patient experience across the practice. Thank you for taking the time to share your comments.

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