Moorlands Surgery
ZX
Zoltan X. 4 years ago • From Google
Bad
Absolutely dreadful service without exception - this isn't just an isolated incident. The reception staff are discourteous and arrogant, with one being so appalling that the manager compelled her to provide a written apology - her reprehensible conduct was completely unacceptable, and frankly, she should have been terminated: had I behaved similarly as a patient, I would have been removed from the premises and denied treatment. This exemplifies the increasingly hypocritical NHS approach we're witnessing. Moorlands prescription services consistently deliver late, incorrect, or incomplete orders. The Practice Manager and Dr Cooling are solely focused on cost-cutting, prioritizing financial savings over patient care: if you suffer from Diabetes, Cancer, Chronic Pain, MS, or any 'expensive' condition, you'll be persistently harassed about medication expenses and forced to battle for essential treatments (which you've effectively prepaid through National Insurance contributions). I'm exhausted by claims that the NHS is free when it's clearly not: I've worked and paid National Insurance for over 30 years, never claimed benefits, and still pay for prescriptions - how is this a free service? Cheaper than private, certainly, but absolutely not free. I'd switch doctors if Darlington wasn't suffering from a shortage of competent medical practitioners. Definitively avoid Moorlands - they previously had two genuinely excellent doctors (Dr Shaw was outstanding), but those professionals have departed, leaving behind staff who are a complete embarrassment and desperately need training in customer interaction. I've never encountered such hostile, aggressive, and angry staff anywhere. This is no exaggeration - Moorlands is notorious for being incompetent and poorly managed.
Christopher G.