Strouts Place Medical Centre
PX
Patient X. one year ago • From Google
Bad
I rarely write reviews, but I feel compelled to do so. The doctors at this practice have not been problematic for me. I've been a patient here since childhood, now approaching 24 years old. However, I believe the service manager needs to seriously reconsider the personnel selected for receptionist roles. I genuinely appreciate the challenging nature of their work, which makes their poor service all the more perplexing. I've experienced multiple unpleasant interactions. Specifically, and I apologize for not knowing their names, two female staff members—one middle-aged wearing a hijab and another with highlighted hair—were exceptionally rude and unprofessional. There's a fundamental difference between communicating medical practice guidelines and doing so with basic human decency, especially when dealing with patients seeking healthcare. While they are entitled to explain office protocols, the manner of communication is crucial. Talking over patients or discussing them loudly in the waiting area is deeply disrespectful. I overheard their conversation, and they seemed entirely unconcerned about their inappropriate behavior. I doubt this review will make any difference, but I am genuinely shocked and profoundly disappointed by their conduct.
Mayse A.