Haslingden Health Centre
Catherine J. 6 years ago • From Google
Poor
Rude receptionists ruined my medical care
It pains me to share that at least two female reception staff consistently display a disheartening attitude, perpetually sighing when answering calls. They come across as irritable and unhelpful, seemingly doing everything possible to avoid scheduling appointments. Their customer service is nonexistent. Thankfully, the male staff member and another employee named Kath are pleasant. The nurses and doctors are also wonderful. Having been with this practice for 16 years, I've noticed this deterioration over the past 3 years. My advice: if you're not passionate about the job, step aside and let someone who genuinely wants to help take over. Recently, I experienced a deeply personal medical situation where I was shuttled around unnecessarily. After much pleading and physically appearing at the surgery, I finally saw a compassionate GP who immediately sent me to A&E. I should not have been forced to worry and drive around all day, dealing with an uninterested staff member who seemed to follow a rigid, unhelpful protocol, especially considering I had an urgent medical issue requiring immediate attention. While we can all occasionally make mistakes, their complete lack of interest and apparent desire to dismiss my concerns was appalling. They remain consistently unpleasant, which has prompted me to file a complaint with the NHS. It's truly unfortunate, as the practice would otherwise be excellent.
I've been a patient of Dr. Ibrahim for many years and always enjoy my visits with him and his assistant Kelly. His professionalism is outstanding, and I have complete trust in his approach to my..
Haslingden Health Centre
Mark L.
Dr. Abraham's side of this practice is completely useless. He pays no attention to what patients say and seems eager to rush you out. In the 20 years I've been coming here, I've only visited a..
Haslingden Health Centre
Nick B.
Fantastic care from the moment I arrived, with top-notch professionalism from the front desk staff, nursing team, and medical professionals!
Haslingden Health Centre
Paul B.
Used to provide excellent service consistently, but since the pandemic hit, scheduling an appointment with a physician has become extremely challenging.
Haslingden Health Centre
ben w.
An incredible medical practice that truly stands out, particularly in their compassionate approach to our child with special needs. Without a doubt, this is the most exceptional surgical facility..
Haslingden Health Centre
James O.
Dr Ibrahim and the medical staff helped me feel relaxed and comfortable. Every step of the procedure was thoroughly described to me beforehand. Overall, the entire visit was smooth and reassuring -..
Haslingden Health Centre
Alex H.
Following years of unsatisfactory medical encounters elsewhere, I switched to a practice in Haslingden. Dr. Khan was exceptional and immediately addressed my concerns. He attentively listened to my..
Haslingden Health Centre
Stephanie S.
I consistently experience excellent service at this medical practice. The personnel are courteous and helpful both in person and over the phone. Dr Nasir stands out as an exceptional physician,..
Haslingden Health Centre
Rachel C.
I'm awarding a perfect rating because the front desk team is incredibly welcoming, courteous, and efficient. Unlike many medical practices, securing an appointment here is consistently..
Haslingden Health Centre
joseph d.
deeply frustrated by the unprofessional conduct at this medical facility, with only the receptionist sporting curly hair showing any semblance of respect towards patients. my initial health concern..
Haslingden Health Centre
Ian B.
In my view, this medical practice stands out for its exceptional care. Throughout the three years I've been a patient during some particularly difficult times, they've consistently provided..
Haslingden Health Centre
Dot M.
Truly exceptional. Booking an appointment is a breeze, with availability either on the same day or within a very short timeframe. The administrative team is incredibly courteous and efficient,..
Haslingden Health Centre
MS M.
The staff at Dr Ibrahim's practice demonstrate subpar interpersonal communication and a distinct lack of empathy towards patients. Their interactions frequently come across as dismissive and harsh,..
Haslingden Health Centre
James M.
Welcoming and supportive front desk staff. The medical professionals displayed a hostile and inappropriate demeanor. I will absolutely not be coming back to this practice.
Haslingden Health Centre
Tim N.
Attempting to refill prescriptions for myself and my spouse is an incredibly frustrating experience. The phone lines are unreliable, and calls frequently drop or get disconnected. The staff seem..
Haslingden Health Centre
Gill H.
I am thoroughly impressed with the exceptional team at Haslingden Health Centre. Following my medical needs last August, I have consistently experienced top-tier treatment. The front desk personnel..
Haslingden Health Centre
ann c.
The reception team is consistently accommodating and supportive. The nurse practitioners and medical staff demonstrate genuine compassion. Despite being a high-volume medical facility, everyone is..
Haslingden Health Centre
Catherine J.
It pains me to share that at least two female reception staff consistently display a disheartening attitude, perpetually sighing when answering calls. They come across as irritable and unhelpful,..
Haslingden Health Centre
Kara R.
I'm truly grateful to have Haslingden Health Centre as my medical provider. Every single member of their team is absolutely wonderful! My sincere appreciation to them.
Haslingden Health Centre
Barbara K.
Receptionists are welcoming and incredibly supportive. All doctors and nursing personnel are excellent. I have absolutely no complaints about anyone.
Haslingden Health Centre
thomas f.