WR

Will R. 8 years ago • From Google

Rating

Bad

Rude receptionists ruined my medical experience

I cannot endorse this medical practice. The front desk staff were incredibly judgmental and discourteous. I arrived at the surgery shortly after relocating to Bath due to a knee injury. The receptionist insisted I didn't require an urgent consultation simply because I had managed to walk to the clinic! Ultimately, I was referred to a consultant who ordered an MRI, which confirmed a fracture in my knee. In stark contrast to the receptionist's attitude, the doctor was compassionate and supportive. It's unfortunate that the non-medical personnel are so unhelpful, as this significantly undermines the entire practice. They should absolutely not be making uninformed comments, given they lack medical expertise. As a result of this negative experience, I have since transferred to a different surgery in Bath, the Widcombe Surgery, which I can enthusiastically recommend (as detailed in my other review).

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