MM

Mark M. one year ago • From Google

Rating

Bad

Rude receptionists ruined my mom's booking

During a call to schedule an appointment for my elderly mother with internet difficulties, I encountered two receptionists who were remarkably unhelpful and displayed a distinctly passive-aggressive demeanor. The initial staff member seemed almost gleeful in informing me that no appointments were available due to a full system, suggesting I should retry contacting them the following day. Upon requesting to speak with a supervisor, I was transferred to another representative who was equally dismissive and unaccommodating. Fortunately, a third employee who identified herself as a manager intervened. She was courteous, professional, and empathetic—successfully booking an appointment for the very next day without complications. This interaction was deeply frustrating, particularly because my previous experiences with this practice's staff have been overwhelmingly positive. The unprofessional and dismissive attitude exhibited by these two employees is unacceptable, especially when interacting with families caring for elderly patients. If these staff members are experiencing job dissatisfaction, the organization should evaluate whether they are well-suited to their current roles. Patients fundamentally deserve compassionate treatment, genuine respect, and a sincere commitment to assistance.

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