MF

Maria F. 3 years ago • From Google

Rating

Bad

Rude receptionists ruined our clinic experience

Since joining with my daughter, scheduling appointments has been an ongoing nightmare. Each time, I've had to become confrontational just to secure a consultation with a physician. Their booking system is completely unreliable - they claim to be fully booked, yet when you arrive at the clinic, it's practically empty. The receptionists are consistently discourteous, both during phone interactions and face-to-face encounters. They display zero compassion or professional commitment, often dismissively avoiding calls. It's truly unfortunate because the medical staff themselves are competent. However, these receptionists are single-handedly destroying the practice's already poor standing. I'm definitively switching healthcare providers today.

Other reviews for Earls Court Surgery