Lostock Medical Centre

This practice's reception experience falls significantly short of expectations. The queue management system appears ineffective, and the reception team's approach to patient assistance seems..

It is concerning how the front desk and administrative staff appear to handle vulnerable individuals who come in search of support, assistance, direction and care. The approach seems to potentially..

Excellent and dedicated healthcare professionals

The practice has shown considerable improvement over the past year or so. I have experienced significant difficulties here previously, but I wanted to share that the service has been better..

I would rate this experience much lower if possible. I found the administrative team to be significantly inefficient, and I have concerns about the accuracy of information I received. When I..

Where do I even begin... I decided to visit the surgery after six years of dealing with recurring back and shoulder pain to seek a referral. During my appointment, I found the clinician's manner..

I recently attended an appointment at the practice for a minor procedure. The nursing staff member who saw me demonstrated excellent patience and kindness throughout the visit. They took time to..

I attempted to schedule an appointment in advance but was informed that advance booking was not available and that I would need to contact the practice on the day of my visit instead.

This practice appears to be declining in quality. It seems that clinical staff are no longer conducting consultations in person at the surgery and instead prefer to rely on telephone appointments. I..

If you need a sick note, be prepared for a lengthy wait at this practice. The staff members are pleasant and welcoming, however the administrative process appears to take considerable time.

I would recommend considering alternatives to this practice if possible. I have been a patient here for over a decade and the service was initially satisfactory. However, in recent times, nearly..

The clinical staff member is excellent when available and I have no complaints about their care, however the practice itself requires significant improvement. The reception team appears to overstep..

This has been an extremely frustrating experience with my GP practice. I feel like my concerns are not being taken seriously, and whenever I request an in-person consultation, I receive a phone call..

A member of staff was unhelpful when I inquired about my position in the queue. Initially, someone politely informed me of my place, but when I asked whether I would maintain that position after..

Poor service overall, with some of the administrative staff appearing dismissive and unhelpful. I felt the clinician was not fully engaged during my appointment, seeming distracted and mentioning..

This practice has proven to be exceptionally unhelpful. The staff were notably discourteous and provided minimal assistance.

The clinical staff are excellent, however I found the reception team to be unhelpful. I received inconsistent information on different occasions, and felt that some members of the reception team..

Unfriendly reception staff and team experience.

This has been one of the most disappointing GP practices I have experienced. The telephone waiting times are extremely lengthy, and there is no way to track your position in the queue while on hold.

The nursing team demonstrated good care in managing respiratory and weight-related concerns. However, there were challenges with the medication management service. Communication with the practice..