LC

Liam C. 8 years ago • From Google

Rating

Bad

Rude staff after my painful car accident

After suffering a serious car accident, I contacted the surgery to obtain a repeat prescription for back painkillers as recommended by the hospital. The receptionist at Dr. S Z Shaids Surgery informed me to purchase the medication myself, as no staff member was available to process the prescription. When I inquired about the lack of availability, I was rudely told to go elsewhere if I was dissatisfied. The receptionist also suggested I should have called earlier, seemingly oblivious to the fact that I was discharged from the hospital at 2:30 in the morning after being extracted from a mangled vehicle and was exhausted. When I expressed my concern, the receptionist callously responded that it was not their problem. Having been a patient at this surgery since birth, I find the reception staff's dismissive and unprofessional attitude completely unacceptable and deeply disappointing.

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