Woodhouse Hill Surgery
OH
Ohana H. 4 years ago • From Google
Bad
I absolutely cannot endorse this medical practice at all. They should be shut down entirely. Booking an appointment is an endless ordeal. Their online scheduling system is completely fraudulent, as they consistently ignore all communication. I've personally observed staff deliberately taking phones off the hook when calls come in. Several reception staff display extremely unprofessional attitudes. During one visit, we were informed that their 'systems were down' and told to either wait indefinitely or seek alternative care at a walk-in centre. This was particularly challenging as I was accompanied by a 4-year-old and had already waited 40 minutes. The senior receptionist's response was shockingly unhelpful, essentially suggesting I either sit and wait or find another facility. The double standard is remarkable - had I arrived 5 minutes late, my appointment would have been cancelled without hesitation. Fortunately, the doctor intervened and saw us, which was the sole positive aspect of the experience. If I could transfer to another surgery, I absolutely would. They've done nothing more than apply a superficial coat of paint, which represents the extent of their improvements. This practice is fundamentally unacceptable.
Andrew F.