RH

Robin H. 3 years ago • From Google

Rating

Bad

Rude staff and busy phone lines

Someone urgently needs to diagnose the critical condition of this medical practice. Following a lengthy period of association with Nene Valley Surgery, I am now ready to part ways. The reception staff demonstrate an unacceptable attitude, displaying arrogance, offensiveness, and a complete lack of empathy towards patients. Telephone communication is consistently problematic, with calls either going unanswered or perpetually encountering busy signals. The physicians (when accessible) appear overly dependent on nurses to manage their patient load. What was previously a highly regarded local medical facility has now deteriorated to a point of near collapse, desperately requiring comprehensive restructuring. I recommend seeking alternative healthcare providers, as I myself intend to do.

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