Strouts Place Medical Centre
S S. 2 years ago • From Google
Bad
Rude staff and endless phone tag
ABSOLUTE WORST MEDICAL PRACTICE. I've been struggling with this surgery's communication since early morning. Initially, they instruct you to call at 8:30am, but when you do, their line perpetually claims they're busy - which I'm certain is a lie. When they finally respond and you explain your needs, they merely redirect you in endless loops. The morning receptionist was wonderfully helpful, doing her job perfectly, and I naively thought that would resolve everything. Later, my mother receives an aborted call, and then I get contacted, forcing me to call back. I spent approximately 30 minutes on hold while simultaneously managing my work responsibilities. The subsequent representative was incredibly discourteous and spoke with an aggressive tone... if you're unhappy in your role, simply resign. Numerous individuals would appreciate this position and certainly possess superior customer service abilities. My frustration escalated when she repeatedly claimed ignorance instead of checking their computer system. Honestly, I'm perplexed why my family continues associating with this practice. Personally, I'm relieved to have transferred to another medical facility in a completely different location, where the staff - both doctors and receptionists - understand proper patient communication and actually investigate issues before responding with dismissive "I don't know" statements. Absolutely Unacceptable
Dr. Ahmed was truly exceptional during my visit, ranking among the top medical consultations I've ever had. He welcomed me without delay, thoroughly addressed every query and concern while..
Strouts Place Medical Centre
Jay P.
Goodness... This GP surgery is a complete disaster. To even have a chance of getting medical help, you must first endure an interrogation by the receptionist, followed by endless waiting. A group..
Strouts Place Medical Centre
Kelly W.
Exceptional customer support, incredibly efficient scheduling process
Strouts Place Medical Centre
Conor S.
Exceptional medical clinic. Attentive, welcoming, and highly competent staff who consistently provide top-notch care and service.
Strouts Place Medical Centre
Harry G.
Dr. Ahmed efficiently addressed all of my questions, providing prompt and clear assistance.
Strouts Place Medical Centre
SHORIFA R.
Prithi stands out as an exceptional staff member at Strout's Place Medical Centre, providing invaluable help in scheduling an appointment for my child. Her demeanor was incredibly understanding and..
Strouts Place Medical Centre
Rosie W.
I've previously utilized this practice with satisfactory results, but my recent encounter with Dr. Andou was deeply disappointing. The website lacks any substantive information about him. He appears..
Strouts Place Medical Centre
victor g.
They mix up rabies and tetanus cases. Phone wait times range from 15 to 30 minutes consistently. Their booking process is error-prone. Weekend services are unavailable. Overall, it's quite..
Strouts Place Medical Centre
Radia A.
The medical professionals are exceptional, but the front desk personnel are absolutely terrible. They delay responding to calls for over an hour, even when they're simply socializing among..
Strouts Place Medical Centre
Jonathan W.
The customer service representative who took my call was incredibly discourteous, interrupting me mid-sentence throughout our brief 30-second interaction. They abruptly terminated the call before I..
Strouts Place Medical Centre
JCTO J.
Scheduling a visit is incredibly challenging. The recently introduced paperwork procedure is completely dysfunctional. An absolute disaster of a booking system.
Strouts Place Medical Centre
Laurie M.
I've been a patient at Strouts Place Medical Centre for nearly two years now, and I must say the care has been exceptional. The general practitioners are compassionate and meticulous, always..
Strouts Place Medical Centre
Charlotte W.
Getting my blood drawn was incredibly hassle-free. I was seen immediately upon arrival, and Sabrina, the phlebotomist, was both efficient and gentle. The entire procedure was so smooth and painless..
Strouts Place Medical Centre
Hannah W.
I've been registered with this medical practice for more than twelve months, and I'm thoroughly satisfied. Getting through to the front desk in the morning is straightforward, and I've consistently..
Strouts Place Medical Centre
Anna A.
I secured a same-day consultation right after submitting my booking request. Dr. Anisa Ahmed was incredibly compassionate and supportive, helping me feel completely comfortable. The front desk staff..
Strouts Place Medical Centre
Joshua P.
Every time I contact their front desk, the staff member is incredibly discourteous, disregarding, and abruptly terminates the call while I'm speaking. My interactions with this company have..
Strouts Place Medical Centre
Mohammad Z.
The charge for filling out the PCO medical documentation comes to £150, which feels quite steep.
Strouts Place Medical Centre
Grace C.
Hands down, the top medical practice I've ever been part of. You can typically get a same-day telephone consultation through eConsult with a general practitioner. The practice nurse, Rachel, is..
Strouts Place Medical Centre
Mayse A.
Dr. Talate demonstrated exceptional bedside manner and expertise during our consultation. I was completely confident in his medical knowledge and skills. He took the time to thoroughly address all..
Strouts Place Medical Centre
Dani O.
Secured a same-day consultation with a courteous and professional physician who helped me feel comfortable during a sensitive medical check-up and thoughtfully explained everything in detail.
Strouts Place Medical Centre
Abul Z.