KB

Katie B. 2 years ago • From Google

Rating

Bad

Rude staff and long doctor delays

Not recommended for Hawthorn Surgery. Staff display poor attitude. Reception personnel fail to communicate when the doctor is significantly delayed beyond scheduled appointment time. This is unfair, as patients deserve timely updates about appointment status. The female receptionist's justification was her lack of time to update the notice board. Absolutely unacceptable - they need to improve their communication process.

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