The Almondbury Surgery

Waste of time. Spent nearly half an hour on hold.

I've been struggling to have an in-person medical consultation lately, as phone appointments have become the norm. Whenever I interact with the reception staff, they seem eager to end the..

Completely terrible. Archaic, overly verbose initial communication, challenges scheduling an appointment, and discourteous personnel

I'm reluctantly awarding 2 stars solely because of the receptionist's efforts. I was skeptical about how bad the service could be, but they've managed to surpass my lowest expectations. Precisely at..

The most abysmal service imaginable. I endured a 30-minute hold just to be met by a dismissive staff member who curtly informed me no slots were available, and when I suggested the same issue would..

Absolutely dreadful customer service that sets a new low standard for basic human interaction.

This medical practice is utterly hopeless, and it's astonishing that they continue to operate with such disregard for patients. Securing an appointment has become nearly impossible, with random text..

Completely ridiculous! Every time I attempt to call and schedule an appointment, the line cuts off at the first ring, and when I try to redial, it's impossible to connect with them.

Absolutely outstanding medical procedure 👏

The employees here are incredibly welcoming and always ready to assist, making this my absolute go-to place with no desire to try alternatives.

Extremely condescending front desk staff! Regardless of your concern or medical condition, they display complete indifference! Utterly disrespectful and unpleasant. I won't be maintaining my..

A superb medical facility featuring welcoming personnel and exceptional healthcare professionals who provide top-notch care and attention.

The elderly receptionist is completely unbearable to interact with. Her demeanor is truly appalling, and in general, the staff appear incredibly unhelpful and seem completely clueless about their..

Given the immense challenges of the pandemic, I can only commend Almondbury Surgery for their exceptional service. They are sincerely striving to provide the best care possible under trying..

The front desk staff at this facility are absolutely incompetent. They are completely unsuited for customer service roles and reflect poorly on the entire medical practice's hiring standards. Their..

Scheduling an appointment is a nightmare, even with a 111 referral when calling precisely at 8AM. Their online booking system is non-functional. Despite claiming to welcome new patients, this feels..

Every morning at 0800hrs when I phone to schedule an appointment, the staff are consistently helpful and never dismiss my request with weak excuses. The practice boasts highly skilled nurses,..

I'm deeply frustrated with the medical office's lack of responsiveness regarding my elderly mother's prescription. At 84 years old and battling cancer, she shouldn't have to endure such lengthy..

Tina Burns is simply exceptional and consistently brings joy to my life. Her service truly surpasses all expectations.

The receptionist at this medical office displays a complete lack of professionalism and courtesy!!!! The doctors themselves are competent, but scheduling an appointment seems virtually impossible.