Brentwood Road Medical Centre (Dr Mark's Surgery)
CG
Carly G. 2 years ago • From Google
Bad
Steer clear of this practice! ⚠️ Extremely unprofessional staff who are discourteous and unhelpful. I've observed the receptionist on FaceTime while ignoring incoming calls. Securing an appointment is challenging, and even when you do, expect delays as the doctor isn't always present. The scheduling seems chaotic, with receptionists double-booking and creating confusion. The waiting area is cramped, with merely 3 chairs and a unwelcoming, dilapidated environment. This NHS practice desperately needs investigation. The receptionist's behavior is appalling - she instructs patients to call back, then criticizes them when they do. Her incompetence is compounded by providing incorrect information, likely because she's the doctor's wife. Her interpersonal skills are non-existent. When I questioned her approach, she suggested I help her due to understaffing, which I found completely inappropriate. Rather than engage in an argumentative conversation, I ended the call, refusing to be spoken to disrespectfully. The doctors are equally problematic, forming an unpleasant duo. This reflects the declining standards of NHS healthcare. Their fundamental role is to assist patients, yet they seem to have forgotten basic compassion. Receptionists should remember they're not medical professionals and need significant customer service training. Vulnerable patients seeking help deserve empathy, not dismissal or rudeness.
andrew p.