ZM

Ziba M. 3 years ago • From Google

Rating

Bad

Rude Staff at Burney St Practice

I wanted to share my negative experience with the practice manager and highlight the unprofessional conduct at this medical center, though the doctors themselves were not the issue. I recommend reading the existing reviews, as they perfectly capture my own sentiments. If possible, I would rate this practice as zero stars. I fully endorse all the critical comments about the receptionist and practice manager Gemma Hepburn-Morris. The majority of negative feedback centers on their discourteous behavior. Not only are they disrespectful, but they also deliberately distort situations to shift blame for their own inappropriate actions. Their approach is patronizing and verbally aggressive. They consistently fail to perform their professional duties and instead of acknowledging mistakes, they resort to intimidation tactics. Gemma's condescending attitude is truly appalling. I am astounded that despite numerous complaints about her and the reception staff, no corrective action has been taken. I am personally planning to change practices, but I feel compelled to warn potential patients to carefully consider alternative healthcare providers in the area. Enduring such disrespectful staff interactions can seriously damage one's mental well-being. My advice is simple: steer clear of this practice.

Other reviews for The Burney Street Practice