Hedingham Medical Centre
AB
Anne B. 3 years ago • From Google
Poor
On Thursday, April 6th, I was in my second week of covid, symptom-free except for significant breathing difficulties, and taking antibiotics and steroids. I desperately needed to collect my asthma inhalers before the holiday period. Based on previous accommodation during my covid infection, I positioned myself ten feet from the medical practice entrance, wearing a mask and without a cough, and called reception requesting they leave my medication on the doorstep for contactless pickup. Unexpectedly, a young staff member emerged and aggressively reprimanded me, insisting I had no right to be near the surgery. I argued that my position was no different from local residents walking around the square, and felt the treatment was completely unwarranted. As a nearly 70-year-old individual, being harshly scolded by a young employee was deeply distressing, especially considering that without these inhalers, I might have been forced to spend the entire Easter holiday in the emergency room. I'm perplexed as to why a procedure that was acceptable last year for myself and others has suddenly changed, and I seek an explanation for this inconsistent and unsympathetic approach.
Dora M.