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Sorina E. one year ago • From Google

Rating

Bad

Rude staff dismissed my son's needs

Absolutely terrible service. Arrogant employees and persistently untrustworthy when making reservations via Anima. It's evident there's no genuine comprehension or empathy towards customers' legitimate concerns. When I phoned about my young son's situation, the front desk representative suggested I simply search online — a response that was both inappropriate and utterly disrespectful. Profoundly frustrating and completely unacceptable.

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