RR

Ruggernut R. one year ago • From Google

Rating

Bad

Rude staff hung up on my call

Utterly appalled by the abysmal service I encountered today. The appointment prevention team hung up on me simply because I expressed my exasperation using a mildly colorful word, revealing their rigid and inhuman bureaucratic approach. Their triage system clearly benefits only the staff, not the patients. I lack the necessary digital resources to navigate their system, so I'm forced to complete a paper form—an absurd and unnecessary hurdle. This practice has become utterly ridiculous, despite my long-standing history with this surgery.

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