Thurleigh Road Practice
JJ
Jennifer J. 2 years ago • From Google
Bad
This is my second negative review of this so-called GP surgery - if you can even call it that. They're running it like a school playground with uneducated, inexperienced agency staff at the reception. Tonight, I called to arrange a doctor's callback for tomorrow, and for the third time, they asked me to fill out an online form despite me repeatedly explaining why I can't go online. You'd think they would understand by now. The receptionist asked me why I couldn't go online, even though I had already explained this multiple times. I was clearly frustrated and feeling down. She had an awful attitude and actually said to me, "It seems like the tone of your voice has changed." Imagine a reception staff member saying that to someone who is already distressed! Aren't these staff supposed to be trained and know how to handle patients? They are completely uneducated and clueless. I was crying on the phone, and she showed absolutely no empathy or care. After my last review, I thought they would have addressed their staff's terrible attitudes, but it seems they're just holding onto these problematic employees. They appear so desperate for staff that they're hiring anyone, regardless of their ability to treat patients with respect. These receptionists speak down to vulnerable people and give attitude over the phone. I'm now at the point where I feel uncomfortable calling this surgery because every time I do, I encounter a receptionist who speaks to me inappropriately. It's got to the point where I no longer want to be registered with them. When you phone a GP surgery, you should feel comfortable and supported. The kind of reception staff they have are driving patients away. At this rate, they won't have any patients left.
Will G.