Thurleigh Road Practice
Jennifer J. 2 years ago • From Google
Bad
Rude staff made me cry on the phone
This is my second negative review of this so-called GP surgery - if you can even call it that. They're running it like a school playground with uneducated, inexperienced agency staff at the reception. Tonight, I called to arrange a doctor's callback for tomorrow, and for the third time, they asked me to fill out an online form despite me repeatedly explaining why I can't go online. You'd think they would understand by now. The receptionist asked me why I couldn't go online, even though I had already explained this multiple times. I was clearly frustrated and feeling down. She had an awful attitude and actually said to me, "It seems like the tone of your voice has changed." Imagine a reception staff member saying that to someone who is already distressed! Aren't these staff supposed to be trained and know how to handle patients? They are completely uneducated and clueless. I was crying on the phone, and she showed absolutely no empathy or care. After my last review, I thought they would have addressed their staff's terrible attitudes, but it seems they're just holding onto these problematic employees. They appear so desperate for staff that they're hiring anyone, regardless of their ability to treat patients with respect. These receptionists speak down to vulnerable people and give attitude over the phone. I'm now at the point where I feel uncomfortable calling this surgery because every time I do, I encounter a receptionist who speaks to me inappropriately. It's got to the point where I no longer want to be registered with them. When you phone a GP surgery, you should feel comfortable and supported. The kind of reception staff they have are driving patients away. At this rate, they won't have any patients left.
The practice truly impressed me. The general practitioners and personnel were incredibly prompt and supportive, offering assistance with great generosity. My sincere appreciation goes out to them.
Thurleigh Road Practice
Robin C.
For some inexplicable reason, Google is preventing me from submitting a second review for TRP ......... It seems peculiar that I'm composing this review after being released from an emergency..
Thurleigh Road Practice
Elizabeth W.
I am truly amazed by the exceptional care we've experienced since switching to this medical practice just a few months ago. Whenever we've been concerned about my toddler daughter's health, I've..
Thurleigh Road Practice
carla p.
I consider myself fortunate to be a patient at this medical practice. Whenever I've required urgent medical attention, I've discovered the scheduling process to be seamless and efficient, and this..
Thurleigh Road Practice
S J.
After recently registering with this medical practice, I initially only received timely flu and Covid vaccination notifications. However, during my subsequent consultations with three different..
Thurleigh Road Practice
Pierre M.
A massive shout-out to nurse Libby for her incredible care and support. Her warm demeanor and compassionate approach made such a difference, and we're truly grateful for her outstanding service!
Thurleigh Road Practice
Virginie F.
Excellent and prompt assistance. They respond quickly to children's concerns with great effectiveness.
Thurleigh Road Practice
franciska s.
I decided to share my experience because their performance is genuinely impressive. Having been a patient at this practice for several years, I consistently find myself satisfied. Their staff is..
Thurleigh Road Practice
Monica L.
The front desk staff provided exceptional assistance during my visit. They were incredibly prompt and supportive in addressing my daughter's needs with remarkable professionalism.
Thurleigh Road Practice
John H.
I've been seeing this medical group for more than two decades. Throughout this time, the quality of healthcare I've received has been consistently excellent. While scheduling appointments has become..
Thurleigh Road Practice
Maxime P.
The medical staff at this facility have consistently demonstrated exceptional care for our kids, going above and beyond by accommodating our needs, such as squeezing us in for critical appointments..
Thurleigh Road Practice
Mike m.
The medical team and physicians are excellent and welcoming, but scheduling is a major challenge. Getting an appointment requires extensive phone time and significant waiting periods. I've..
Thurleigh Road Practice
Jennifer J.
This is my second negative review of this so-called GP surgery - if you can even call it that. They're running it like a school playground with uneducated, inexperienced agency staff at the..
Thurleigh Road Practice
John B.
The service has deteriorated significantly. Scheduling an appointment is incredibly challenging, and the staff at the front desk and administrative offices display a consistently discourteous..
Thurleigh Road Practice
Kevin C.
The clinic provides diverse treatment options. Each healthcare professional I've encountered has been welcoming and personable.
Thurleigh Road Practice
Victoria D.
The Patient Services Manager is undermining the entire staff at this clinic, displaying an attitude that is dismissive, obstructive, and excessively self-important. The customer service was..
Thurleigh Road Practice
Steve C.
Getting a medical appointment here is like hitting a brick wall - completely unattainable
Thurleigh Road Practice
Juicy J.
The entire operation from front desk to backend is a complete disaster. NHS needs to investigate this embarrassing situation because it's utterly ridiculous. Enduring months-long waits for..
Thurleigh Road Practice
Samed b.
This has been the most abysmal medical practice I've encountered in my nearly two decades living in London. I've been awaiting a doctor's callback since August (nearly three months now) regarding..
Thurleigh Road Practice
Fraser S.
Utterly useless. I was dealing with a skin problem and received a call from an affiliated clinic to address it. By the conclusion of our conversation, their advice was essentially to monitor the..
Thurleigh Road Practice
Cyrus G.