Thurleigh Road Practice
Jennifer J. 2 years ago • From Google
Bad
Rude staff made me cry on the phone
This is my second negative review of this so-called GP surgery - if you can even call it that. They're running it like a school playground with uneducated, inexperienced agency staff at the reception. Tonight, I called to arrange a doctor's callback for tomorrow, and for the third time, they asked me to fill out an online form despite me repeatedly explaining why I can't go online. You'd think they would understand by now. The receptionist asked me why I couldn't go online, even though I had already explained this multiple times. I was clearly frustrated and feeling down. She had an awful attitude and actually said to me, "It seems like the tone of your voice has changed." Imagine a reception staff member saying that to someone who is already distressed! Aren't these staff supposed to be trained and know how to handle patients? They are completely uneducated and clueless. I was crying on the phone, and she showed absolutely no empathy or care. After my last review, I thought they would have addressed their staff's terrible attitudes, but it seems they're just holding onto these problematic employees. They appear so desperate for staff that they're hiring anyone, regardless of their ability to treat patients with respect. These receptionists speak down to vulnerable people and give attitude over the phone. I'm now at the point where I feel uncomfortable calling this surgery because every time I do, I encounter a receptionist who speaks to me inappropriately. It's got to the point where I no longer want to be registered with them. When you phone a GP surgery, you should feel comfortable and supported. The kind of reception staff they have are driving patients away. At this rate, they won't have any patients left.
The practice truly impressed me. The general practitioners and personnel were incredibly prompt and supportive, offering assistance with great generosity. My sincere appreciation goes out to them.
Thurleigh Road Practice
Pierre M.
A massive shout-out to nurse Libby for her incredible care and support. Her warm demeanor and compassionate approach made such a difference, and we're truly grateful for her outstanding service!
Thurleigh Road Practice
Oliver D.
Avoid registering with this medical practice. Their recent appointment booking system has become incredibly frustrating and nearly impossible to navigate. When my toddler became seriously unwell,..
Thurleigh Road Practice
Pierre M.
We've been patients at Thurleigh Road for quite some time. Initially, their service was excellent, but it noticeably declined during the pandemic. While I understood the challenges posed by NHS..
Thurleigh Road Practice
S S.
The medical professionals at this clinic are competent, but their front desk staff are incredibly discourteous and unhelpful. When I called today to schedule an appointment for February 19th, I was..
Thurleigh Road Practice
Daniella R.
Exceptional primary care physician who truly stands out from the rest. Meticulous in approach, proactive about specialist referrals when necessary, and with a remarkably efficient phone system that..
Thurleigh Road Practice
Tatiana W.
Regrettably, this medical practice, once highly regarded two decades ago, is now best steered clear of. I'm uncertain about who actually secures consultations with the physicians, as I typically..
Thurleigh Road Practice
marie D.
This medical procedure is fundamentally broken. They repeatedly provided and misguided me with incorrect consent documentation for my vulnerable adult son. Their professional responsibility is..
Thurleigh Road Practice
julia b.
Thurleigh Rd Practice, like numerous healthcare providers, is grappling with the current NHS challenges. Despite these difficulties, as a long-standing patient, I've consistently experienced..
Thurleigh Road Practice
carla p.
I consider myself fortunate to be a patient at this medical practice. Whenever I've required urgent medical attention, I've discovered the scheduling process to be seamless and efficient, and this..
Thurleigh Road Practice
Gurmeet S.
I'm discussing my mother's medical practice. The personnel are exceptional, typically offering urgent consultations when my mum requires them. Dr Ellis stands out as an outstanding physician - she..
Thurleigh Road Practice
Samed b.
This has been the most abysmal medical practice I've encountered in my nearly two decades living in London. I've been awaiting a doctor's callback since August (nearly three months now) regarding..
Thurleigh Road Practice
Nicole N.
Been attempting to reach out for 48 hours and still haven't received any response!
Thurleigh Road Practice
Gabrielle G.
This medical facility truly stands out with its top-notch patient care and attentive approach. The physicians consistently schedule follow-up appointments to ensure treatment success, creating a..
Thurleigh Road Practice
Mike m.
The medical team and physicians are excellent and welcoming, but scheduling is a major challenge. Getting an appointment requires extensive phone time and significant waiting periods. I've..
Thurleigh Road Practice
Rebecca R.
Utterly appalling. The level of incompetence here is almost hard to comprehend. Disgusting. A medical clinic that represents the absolute worst of healthcare.
Thurleigh Road Practice
Sarah S.
The medical professionals have been exceptional, attentive, and meticulous in their examinations. Specifically, Dr. Emily Northern and Dr. Sheena Patel stand out (imagine high-achieving, top-tier..
Thurleigh Road Practice
Steve C.
Getting a medical appointment here is like hitting a brick wall - completely unattainable
Thurleigh Road Practice
Z Z.
Absolutely appalling service that has critically compromised my wellbeing. I encountered an unprofessional physician who dismissively told me to 'toughen up' regarding my mental health concerns and..
Thurleigh Road Practice
John H.
I've been seeing this medical group for more than two decades. Throughout this time, the quality of healthcare I've received has been consistently excellent. While scheduling appointments has become..
Thurleigh Road Practice
Cyrus G.