TT

Tino T. 4 years ago • From Google

Rating

Bad

Rude staff made my ptsd worse

Because I am exempt from wearing a mask, you cannot treat me like a threat. I have been made to feel like a child due to my exception, and it is not my fault that I suffer from PTSD triggered by facial coverings. I should not be discriminated against or spoken to in such a demeaning manner. I simply stated my exemption, yet the staff, particularly the unnamed lady, continued to pressure me into wearing a mask. The staff really need to reflect on their communication and approach, especially when dealing with patients who have experienced trauma. Honestly, the service and politeness at this surgery have never been this poor. I believed that working in the medical field meant caring for people with genuine compassion, focusing on ensuring their safety, happiness, and well-being. If you are merely working for the sake of having a job or career, I urge you to reconsider your path and find a role you can perform with genuine empathy rather than bullying vulnerable patients. The stress I have endured here has significantly worsened my mental and physical health, completely undermining the purpose of seeking help.

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