PO

Pat O. 5 years ago • From Google

Rating

Bad

Rude staff ruined my healthcare experience

Consistently lacking available time slots, the personnel display a discourteous attitude frequently. I believe if someone can't handle the stress, they shouldn't pursue this role! Numerous professionals in customer service manage to interact courteously when explaining unavailability, without becoming aggressive. I acknowledge this isn't universal, and some patients can become confrontational, but when making a simple inquiry, their hostile response seems completely unwarranted. It's disgraceful that they represent the NHS in a profession supposedly centered on compassionate care!!! The facility is utterly deplorable, and while I'd gladly transfer to another practice, current regulations make this impossible without what they deem a "valid" justification. Apparently, receiving substandard service doesn't qualify as a legitimate reason for seeking alternative healthcare!!

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