TB

Terry B. 2 years ago • From Google

Rating

Bad

Rude staff ruined my medical experience

I'm at a loss for words about the front desk staff's lack of professionalism. Battling a severe chest infection, I consulted Dr. Gonsalves, who prescribed antibiotics with instructions to return if they didn't work. Now, with the medication ineffective and my condition worsening, I'm desperate for a new prescription. However, the receptionist—both in person and on the phone—acts like I'm making an unreasonable request, with an attitude that suggests she knows everything. Their advice? Call at 8am to book an appointment, or else dial 111. This isn't my first rodeo; previously, I ended up hospitalized with double viral pneumonia. Clearly, they couldn't care less about patient well-being. 😡😡😡

Other reviews for New Court Surgery