DD

Danielle D. 4 years ago • From Google

Rating

Bad

Rude staff ruined my morning at surgery

I'd award negative stars if the rating system allowed it. The reception staff display zero empathy or professional courtesy. It's understandable if appointments are limited, but those in customer service shouldn't be inherently disrespectful. They instructed me to wait outside before 8am, promising an appointment after my daily 8am phone attempts proved futile. Arriving at 7:45am with four people ahead, they suddenly claim only two slots are available. This situation is appalling - how can working individuals secure medical care? People's health could genuinely be at risk due to such inadequate service. The receptionist's public interrogation about my medical issue through the intercom, lacking any privacy, was mortifyingly unprofessional. The problem isn't about COVID or appointment scarcity; it's entirely about the staff's abysmal attitude and complete lack of compassion.

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