MF

Marcia F. one year ago • From Google

Rating

Poor

Rude staff ruins otherwise pleasant medical experience

During my medical appointment this afternoon, the young staff member who assisted me was delightful and courteous. However, I was deeply upset when a tanned blonde woman with fair hair openly mocked me in front of her colleague dressed in black, who momentarily left the reception desk to refill her water bottle. This same individual then proceeded to ridicule me again when I was helpfully assisting another patient who had recently moved to the area and was uncertain about her postcode - a location I was familiar with from my previous residence. Her behavior seemed particularly inappropriate, and I cannot help but wonder if her actions were motivated by prejudice, either due to her discomfort with a Black person speaking with a distinctly English accent or simply a broader racial bias.

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