Colne Road Surgery
H H. one year ago • From Google
Bad
Rushed and rude doctor dismisses patient concerns
After enduring a lengthy wait for my appointment, I was finally called in to see Elizabeth. She spent barely five minutes with me before declaring, "That's done." When I attempted to raise another health concern, she curtly informed me that she could only address one issue and I'd need to schedule a separate appointment. I pointed out the extensive wait time to see her, but she responded with notable hostility, sarcastically remarking, "I have a waiting room full of patients... I'll have to tell them you want extra time." I was stunned, as I hadn't even mentioned the primary reason for my visit. Elizabeth left the room and returned visibly irritated, demanding, "What's the problem?" Later, I asked my husband, who was in the waiting area, if she had spoken to other patients. He confirmed she hadn't, yet I felt deeply humiliated and completely invalidated. The encounter left me emotionally shaken and profoundly disrespected. As a result, I've since transferred to a different medical practice. The entire experience was utterly disappointing.
What a delightful surprise to see Saeeda returning to her position at reception, she truly is an invaluable member of the Colne Road Surgery team. She consistently goes above and beyond in..
Colne Road Surgery
Mandy C.
Absolutely delighted with this fantastic medical practice. The staff are incredibly helpful and accommodating. No request is too challenging for them, and they handle everything with remarkable..
Colne Road Surgery
Sheila W.
Extremely accommodating and exceptionally courteous
Colne Road Surgery
Alison B.
My interaction today was truly pleasant, with the physician demonstrating remarkable tenderness and providing a compassionate approach during the entire consultation.
Colne Road Surgery
Carol S.
The staff provided excellent guidance and thoroughly explained all the essential information I required.
Colne Road Surgery
janet k.
Truly exceptional experience with a wonderfully laid-back environment. The healthcare professional was attentive, took considerable time to explain my medical situation thoroughly, and provided..
Colne Road Surgery
Ak47 u.
Kicked off the register 3 times already! After enduring a 6-week wait for an appointment, I was informed that I'm not even registered at this location. What an absolute mockery of a system.
Colne Road Surgery
Beth K.
My doctor advised me to schedule a medication review in two weeks, but when I tried to book, they claimed zero availability during that timeframe and suggested I call back next week for potential..
Colne Road Surgery
trevor m.
Incompetent front desk staff who are clueless about their communication systems and office procedures. They consistently fail to relay messages, despite multiple requests on different days...
Colne Road Surgery
kieron O.
The quality of care has significantly enhanced; the nurse who assisted me was exceptionally courteous, friendly, and professional. I appreciate the excellent service. Thank you, Kieron.
Colne Road Surgery
Anthony A.
Consistently stuck on hold for nearly an hour, only to be informed that no appointments are available for the next two months. Their staff shows zero initiative in helping secure a booking, simply..
Colne Road Surgery
Aji K.
The team demonstrated exceptional kindness and hospitality. I'm truly grateful for their wonderful service.
Colne Road Surgery
Paul H.
Deteriorating at an alarming rate
Colne Road Surgery
Adele M.
The front desk staff was incredibly courteous and accommodating during my interaction.
Colne Road Surgery
Sam K.
Arrived quickly, and I'm grateful for their attentiveness.
Colne Road Surgery
Nahim R.
I've been a patient at this surgery for some time, and I frequently want to emphasize how consistently impressed I am with their exceptional service. Today, I found myself in need of urgent..
Colne Road Surgery
anne f.
I'm thoroughly impressed with this medical practice. My medication management has been seamless, and scheduling appointments has been completely hassle-free and convenient.
Colne Road Surgery
Linda B.
Excellent customer support, much appreciated! 👍
Colne Road Surgery
Ogaraku H.
I had a fantastic visit to the Colne Road Surgery. Every staff member, from the front desk to the healthcare assistant, provided exceptional, thorough, and prompt service. I sincerely hope I receive..
Colne Road Surgery
Aisha A.
Scheduling an appointment was an incredibly frustrating experience, taking six weeks of persistent phone calls before I finally secured a slot. Even after all that waiting, I was met with a hurried..
Colne Road Surgery
Imtiyaz A.