Sutherland Lodge Surgery
Finley W. one year ago • From Google
Bad
Rushed appointment leads to frustration and poor care
My encounter at Sutherland Lodge surgery was brief. Upon sitting down with the nurse (not the doctor), I was immediately informed that our 15-minute slot was insufficient to address all my concerns. Fantastic start, indeed. When I explained that I sought a comprehensive check-up due to significant changes since my last GP visit, I was scheduled for a blood test - straightforward enough. However, the information I shared was either documented inaccurately or seemingly ignored by the nurse. I've requested they rectify this through their numerous "please review us" communications. Following the test results, I've been unable to schedule another appointment via the Evergreen App. The surgery fails to be online during their stated availability, making form submission extremely challenging. Each time I submit a request to the GP, I'm told it's incorrect. The entire experience is frustrating, and I'm currently in the process of transferring to another GP practice in hopes of receiving better care. The service is far from satisfactory - I cannot recommend this surgery to anyone.
The medical practice serves as a primary healthcare provider where patients must register to access National Health Service care. The personnel are consistently courteous and demonstrate a genuine..
Sutherland Lodge Surgery
Tina M.
Absolutely appalling medical service!!! My young child has been suffering from chest discomfort and breathing difficulties, which led us to the hospital. Despite multiple tests and an ECG, results..
Sutherland Lodge Surgery
Neda Z.
My interaction with this medical clinic has been thoroughly unsatisfactory. The front desk staff exhibits an unacceptable level of discourtesy, frequently appearing dismissive and, at points,..
Sutherland Lodge Surgery
Neil S.
I consistently interact with Trish and her colleagues at the medical practice, and their support has been exceptional. The service is invariably prompt, compassionate, and reliable. Both myself, in..
Sutherland Lodge Surgery
Ryan R.
After recently moving to Chelmsford, I sought a nearby medical practice and chose to register with Sutherland Lodge Surgery. My initial interactions with them have been nothing short of excellent...
Sutherland Lodge Surgery
Sally G.
My conversation with Trish was incredibly beneficial and enlightening. She helped me gain more assurance about managing my diabetes and confirmed that I'm on the right track. A bit of encouraging..
Sutherland Lodge Surgery
Joe C.
I've been consulting with Trish for quite some time, and she consistently impresses me with her expertise. She's always readily available to offer guidance and support. I truly appreciate her..
Sutherland Lodge Surgery
Mar I.
This establishment's absence would undoubtedly benefit humanity. The staff demonstrates complete contempt for patients, conducting procedures without proper sanitation, using makeshift containers..
Sutherland Lodge Surgery
Natalie R.
We had high hopes for positive changes following the renovation, but instead, the situation has deteriorated! Their communication regarding test results appears completely disorganized and..
Sutherland Lodge Surgery
Sue C.
Betty received a call from Lead Nurse Trish for her COPD consultation, which comprehensively addressed her respiratory health, recent infections, physical movement, current medications, and overall..
Sutherland Lodge Surgery
Wadyan S.
When you're truly in a bind, this GB device completely disregards your specific circumstances and requirements.
Sutherland Lodge Surgery
Mike B.
Throughout my three-decade relationship with Sutherland Lodge, I recognize the challenges patients face: scheduling difficulties and constantly changing medical personnel. However, I firmly believe..
Sutherland Lodge Surgery
Maria D.
Absolutely the most terrible surgical procedure I've ever experienced! I cannot imagine any other surgical intervention being as horrific as this one was!
Sutherland Lodge Surgery
Mark W.
A straightforward, succinct conversation led to a significantly improved health approach. Much appreciation, Trish.
Sutherland Lodge Surgery
Marl C.
Throughout nearly three decades as a patient here, and with my now-grown children also receiving care at this practice, I have consistently experienced nothing but high-quality medical attention...
Sutherland Lodge Surgery
Derek L.
My session with Trish exceeded all my expectations, and I couldn't have wished for a more exceptional experience. Trish performed absolutely wonderfully.
Sutherland Lodge Surgery
Steve B.
I met with Trish for my scheduled visit, and she was incredibly friendly and went out of her way to be supportive during our interaction.
Sutherland Lodge Surgery
H H.
I'm perplexed by the recent glowing testimonials - it seems like I must have encountered a completely different medical facility. I've been waiting 4 years for a procedure to address an abscess...
Sutherland Lodge Surgery
joanne s.
Sutherland Lodge General Practice has been assigned as the primary healthcare provider for Cherry Wood Grange. Throughout our collaboration, we have developed a strong and positive professional..
Sutherland Lodge Surgery
cathy T.
Deeply saddened by Yvonne Wright's passing, as she was truly compassionate. Dr Chowdhury has been incredibly helpful throughout my treatment. I've been fortunate to receive continuous medical..
Sutherland Lodge Surgery
Daya P.