Crossfell Health Centre

The telephone lines are extremely difficult to get through on. The practice might as well be unreachable given how inaccessible it feels to patients trying to make contact.

I have been waiting over a month for a lung function test and have been informed by reception that I am on a waiting list with approximately one hundred other patients. The practice has explained..

It is uncommon to have continuity with the same healthcare provider at this practice. There appears to be a tendency to quickly offer medication without thorough investigation. I have experienced..

I have had a very negative experience with this practice. I felt treated poorly and heard comments that were hurtful and disrespectful. The staff have been rude on multiple occasions and made me..

When I arrive late or fail to attend an appointment, I forfeit my position at the practice. Yet on this occasion, I waited considerably longer than my scheduled time, apparently without consequence...

The practice is disappointing. The telephone lines are constantly busy and calls are rarely answered. I have had a poor experience overall with this surgery.

The reception team came across as rather impolite during my telephone call, and I could hear them laughing while I was asking a straightforward question. I was calling regarding an appointment at..

I felt that my initial assessment at this practice was inaccurate. The guidance I received did not align with what I believed was appropriate for my situation, and I was concerned about the..

I find making an appointment quite stressful and time-consuming, as ringing up requires queuing first thing in the morning. However, the competency of the staff is excellent. The clinician I saw is..

Poor experience - I requested access to the toilet facilities to change my baby's nappy but there was no changing table available, which left me uncertain about where I was expected to manage this..

The medical professionals here fell short of expectations, and the overall experience was disappointing.

The practice's phone line has been unavailable for an extended period, making it impossible to book appointments during this time.

The phone system has improved considerably and now provides queue position updates. The clinical staff are excellent and consistently demonstrate good listening skills and understanding. While..

The telephone system is problematic and requires additional staffing resources rather than prioritising financial returns. Most of the team are unhelpful, with only one staff member being genuinely..

The practice has significant issues with telephone accessibility. I have attempted to reach them numerous times from opening hours without success, and on the occasions when I have managed to get..

The phone lines are not being answered, which is frustrating.

This practice falls significantly short of expectations. The reception staff appear poorly informed and unhelpful. Obtaining an appointment is extremely difficult. The approach seems to be..

I have been a patient at this practice for many years and have noticed a significant decline in accessibility since the pandemic. It has become extremely difficult to obtain appointments, and..

Attempting to contact this practice by telephone is an extremely challenging experience, with a frustratingly inadequate call system that lacks any queue management. Throughout the morning, numerous..

Absolutely frustrating - unable to secure an appointment and required to call in the morning only to be informed that all slots were completely full.