Newlands Medical Centre

I found the reception experience to be disappointing. The standard response of being asked to call back the following morning at 8am became repetitive after multiple attempts to reach the practice..

The reception team was unhelpful and came across as dismissive. They seemed to overstep their role and were unkind when assistance was needed urgently. Their manner was insensitive and unhelpful. I..

The experience was disappointing. The front desk staff came across as disrespectful and unwelcoming to patients. They encourage using digital services, however the online system appears to be poorly..

This practice has not met my expectations and I would not recommend it to others. I found the staffing situation to be inadequate for providing proper care.

The staff members were quite dismissive, particularly those in clinical roles. Rather than addressing my concerns, they repeatedly gave the same response without variation. For a physical health..

Like most practices, they struggle with high patient demand, making it difficult to secure appointments. The main concern with this practice, however, relates to the reception team. Staff members..

I contacted the practice three weeks prior to arrange an appointment and recorded the date and time in my calendar, only to discover today that the booking was never actually processed. I now face a..

I had a very disappointing experience at this practice. My appointment was scheduled for 9:50 but I was called in after a significant delay of over an hour. The overall quality of care and the..

The reception team were helpful and considerate. The clinician was thorough and compassionate, addressing all my concerns and going beyond what I expected. The phlebotomy staff member was..

I've never left a GP appointment feeling so invalidated. The clinician I saw showed no compassion or willingness to listen. Instead of supporting me through what was already a difficult and..

Absolutely shocking experience with the phone system. I have been attempting to reach the practice repeatedly since early morning, making numerous calls in an attempt to secure an appointment, only..

This practice does not appear to deliver a satisfactory level of service. Patients seeking appointments continue to be limited to telephone consultations only. It is unclear why face-to-face..

I am an international student who has been attempting to secure an appointment for several days. When I called, I was informed that the earliest available slot was several weeks away and would be..

I attended an appointment for a chest and throat examination and was disappointed with how the consultation was conducted. The manner in which I was treated throughout was frustrating, and I found..

I have been a patient at this practice throughout my life, as were my parents before me. While I acknowledge that obtaining an appointment does take considerable time, I would suggest this is a..

This practice used to provide excellent care in previous years, but the standard has declined significantly. I would rate them very poorly if possible. My daughter has been attempting to secure an..

This practice has significant issues. The clinical staff are competent, however the reception team requires improvement as they operate an overly restrictive gatekeeping system that prevents access..

Excellent healthcare professionals...very compassionate and supportive...would certainly suggest to others...Grateful for the assistance provided.

I would have given this a much lower rating if possible. I had to find a new practice after my previous one shut down, and since registering here I have been unable to secure any appointments..

The physiotherapy service provided limited practical guidance, with recommendations restricted to basic stretching routines without clear instructions on frequency, repetitions, or sets needed for..