SM

Sue M. one year ago • From Google

Rating

Bad

Rushed call after a week of waiting

Had a telephone consultation today following a week-long wait for the appointment. The conversation lasted approximately 15 seconds before I was asked to get straight to the point. I required around 30 seconds to provide context for my concerns, but this wasn't permitted. When I attempted to continue explaining, I was again directed to simply state my question. I mentioned that whilst I understand the professional role, I felt I needed a moment to properly convey my situation, but it became apparent that continuing would be unproductive, so I suggested we end the call there. It would be beneficial if there were more opportunity for patients to fully articulate their concerns, though this doesn't appear to be the current approach.

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