MR

Massimo R. 2 years ago • From Google

Rating

Poor

Rushed consultation left me feeling unheard and frustrated

I underwent a telephone consultation, which inherently feels impersonal and inadequate for properly evaluating medical concerns, though I acknowledge the practice's ongoing challenges from the pandemic's impact. The primary problem emerged through the practitioner's communication approach, who appeared rushed and eager to terminate our brief 8-minute interaction by repeatedly interrupting me when I attempted to articulate a persistent health issue central to my call. Their demeanor struck me as both unsympathetic and unprofessional, effectively silencing me before I could fully describe my situation. Ultimately, I was curtly instructed to contact them after the Christmas period to schedule an in-person appointment, which means I will likely wait over a month before receiving comprehensive medical attention.

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