Grove Road Surgery

Dr. Verghese is excellent. The staff is welcoming, and scheduling appointments through the online system is consistently convenient.

Satisfactory customer experience

Unprofessional staff mocked me over the phone when I attempted to explain my purpose for calling, which is absolutely unacceptable behavior.

After relocating to Eastbourne, I decided to visit Grove Road Surgery for the first time. I managed to secure both a personal consultation with a physician and a blood test on the very morning I..

The healthcare system suffers from fragmented patient care, and securing an appointment is challenging at best. The digital scheduling platform unfairly disadvantages elderly individuals who are..

I've been a patient at this medical practice since 2008, but the quality has deteriorated so drastically that I'm now searching for an alternative. Getting an appointment with a doctor is nearly..

I showed up precisely on time for my 9:40 blood test, checked in twice, and the machine acknowledged my presence. Despite this, I endured a frustrating 45-minute wait before finally getting the..

Their appointment scheduling process is absolutely ridiculous. All the general practitioners seem identical. The UK healthcare system is fundamentally broken! It's clear they're deliberately pushing..

Two weeks of attempting to schedule just one appointment, calling from three separate phones simultaneously, desperately trying to get through. Is this really considered standard procedure?

Absolutely zero communication from the medical staff. They seem to hastily diagnose without any real insight and rush you out of the office in under 120 seconds.

This surgical facility is absolutely the lowest quality medical practice in the entire Eastbourne area.

Getting a consultation here is incredibly frustrating for anyone with a job, and once you finally secure an appointment, the physicians seem disinterested and rush you through without genuine care...

Extremely sluggish, antiquated, and completely inadequate. I attempted to contact them at 3:45 PM on Friday, February 17th, and not a single person picked up the phone. Thanks a lot, NHS. Your..

Visited the medical facility for a scheduled routine examination involving blood work and blood pressure screening, which they had specifically requested. Upon arrival, I discovered they had..

Scheduling consultations turned out to be much simpler than anticipated, and the overall quality of care is impressively high 👍

Just today, contacted by surgery, gp wishes to talk to you ! Three times arranged, three times no contacted made. Attempted to call surgery, held held in position 4 for thirty minutes, gave up...

Scheduling a consultation with a physician here was incredibly challenging. As a result, I decided to switch healthcare providers and was able to secure an immediate appointment with a new doctor on..

I've been a loyal patient since 2002, and everything was fine until I was involved in a car accident this year. Since January 18th, I've been unable to schedule an appointment. Their scheduling..

Stuart, the lead practitioner, is truly exceptional... Yet, what good is that when scheduling an appointment seems impossible? I've been attempting to call at 8 AM for three consecutive days...

Physician mistakenly routed my medication to an incorrect pharmacy, forcing me to make an additional trip into town while battling a respiratory illness. Absolutely unacceptable customer service -..