KT

Katie T. 2 years ago • From Google

Rating

Bad

🔒
This review has been adjusted to remove or generalise content that may include personal data, clinical details, or potentially defamatory statements in line with GDPR, NHS governance guidance, and safe publication standards.
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Sally's unhelpful attitude with sick child

S. is completely unsuitable for her role as a receptionist. Her attitude is consistently unpleasant and she seems to have a perpetual issue with everyone. When I phoned the GP to schedule an appointment for my son, who was suffering from a persistent cough and high fever that wasn't improving even after administering paracetamol, I detailed the situation. Her response was dismissive, simply advising me to continue the medication. S., you are NOT a medical professional! You are merely a receptionist, sweetheart. I contacted the reception again, and a different receptionist successfully arranged an appointment with a doctor. If my concern was valid enough for another staff member, why was it deemed insufficient by you, S.? I won't delve into the numerous previous encounters I've had with you, but your behavior is consistently rude and demonstrates a disturbing lack of empathy towards children.

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