Oak Street Medical Practice

Called the prescription service and found the staff to be very pleasant and accommodating. Having been a patient at this practice for a few months now, I have consistently experienced friendly and..

A really good medical practice where patients feel valued and well cared for by the clinical team and support staff. I recently switched to this surgery and have had an excellent experience with my..

I've been fortunate enough not to need much medical attention over the years, but over the last 12-18 months my mum has had a number of medical issues and deteriorating health. Using the online..

The standard of care at this practice has noticeably declined, and I have decided to register with a different provider. The volume of similar feedback from other patients suggests there are..

The reception team demonstrated a lack of courtesy and empathy in their interactions with patients.

I have never been particularly satisfied with my care, though I did not require much medical attention until recently, so it was not a major concern. However, I had experienced diagnostic issues on..

I would rate this lower if possible. The telephone system is extremely problematic. Calls went unanswered and I waited over 30 minutes on multiple occasions. When I did get through once, I was..

The team here consistently demonstrates helpfulness and provides good service.

I have experienced both positive and negative aspects of this practice over time. However, when I recently called for an appointment, I was able to secure one the same day, and the clinical staff..

The administrative processes at this practice are extremely frustrating. Obtaining an appointment to see a clinician is very difficult, and there are certainly times when an in-person consultation..

Disappointing experience overall with substandard service quality. The reception team handling phone enquiries appeared to lack adequate knowledge regarding standard procedures and healthcare..

On two separate occasions, I arranged time off work to attend appointments at the Oak Street location, only to discover upon arrival that the appointments had been cancelled via text message. I was..

The practice was previously of a high standard, but there has been a noticeable decline in quality more recently.

The practice appears to lack organisation. During my visit, a staff member made an insensitive comment that I found unhelpful, and I subsequently received incorrect medication from another member of..

I have been a patient at this practice for over two decades. While accessing care can present challenges, the team demonstrates outstanding professionalism and the reception and triage services are..

I have been waiting for clinical assessment for several days despite being placed on an expedited list. Despite repeated contact attempts, I continue to receive requests to wait longer. The..

This practice was once excellent, but that is no longer the case. Communication requests frequently go unaddressed or take considerable time to receive responses. Formal complaints do not appear to..

I have decided to register with a different practice.

The receptionist working during the early afternoon shift displayed a notably unwelcoming demeanor. There was an absence of basic courtesies such as greetings or farewells, and the overall manner..

The entire team at this practice has consistently demonstrated helpfulness and a willingness to meet my requirements.