Bowburn Surgery

• Concerning lack of respect for patient choice regarding care, diagnosis, treatment and who can advocate for them, dispite written communication regarding advocate. • Phone lines regularly..

Unable to register as a new patient. The telephone service was extremely disappointing. On three separate occasions, I called back as requested and was first in the queue with no one else waiting,..

The service was extremely disappointing, and I felt compelled to submit a formal complaint to the practice management. Unfortunately, this complaint appears to have received no attention whatsoever...

It is difficult to express how unsatisfactory this practice has been. The reception team can come across as discourteous, unhelpful and resistant, and the quality of care you receive appears to..

I was instructed to request a sharps container through prescription. Upon bringing the used container to the practice, I was informed that I could simply exchange it for a replacement at the surgery..

I contacted the practice to arrange an appointment and was informed that I was no longer listed as a patient. When I enquired about when this occurred, I was given a date from some time previously...

Disappointing experience with a significant delay to my appointment. The consultation was scheduled for an afternoon slot but did not commence until considerably later than expected.

The practice requires significant improvement. When routine tests are requested, there are no available appointments and you must call back another day. Obtaining an initial appointment through..

I am extremely satisfied with my GP practice. Thank you so much to everyone who has provided me with such wonderful support and assistance. You are all fantastic ❤️❤️❤️❤️

I visited this surgery around two years ago regarding a swelling on my foot that was fluctuating in size. I was quite taken aback by the response I received during that appointment. Communication..

I have found the reception staff to be quite unfriendly. On several occasions when I have called to book an appointment or ask a question, I have felt that the person answering the phone has been..

After experiencing unsatisfactory care at my previous practice, I made the decision to register at a surgery in a neighbouring town and I'm so glad I did. The entire team here is genuinely welcoming..

After relocating to the area a couple of years ago, I was reluctant to register with this surgery due to the negative feedback I'd read beforehand, but I have to say I've been pleasantly surprised..

Called at precisely 8:30 and after following the phone menu options, found myself at position 10 in the queue. When I eventually reached someone, I was informed that all available slots for that day..

The practice did not respond to my inquiry.

A welcoming local medical practice with staff members who demonstrate genuine commitment to their work.

I have had a very negative experience with my GP. I found them to be arrogant, patronising, and difficult to work with. During consultations, they did not listen attentively and would speak over me,..

I have been a patient at this practice for a considerable time, however since the recent change in management, I have noticed a significant deterioration in the quality of service. The current team..

A frustrating experience that I would recommend avoiding. Obtaining appointments proves extremely difficult, and requests submitted through the online system appear to go unaddressed.

I was able to secure an appointment the same day I called regarding a respiratory infection. The clinician who saw me demonstrated excellent listening skills and took a thoughtful, measured approach..