The Loughton Surgery
HG
Hirsh G. 4 months ago • From Google
Excellent
I cannot speak highly enough of this surgery. When the practice leadership made the decision to limit patient numbers to a manageable level, they demonstrated a genuine commitment to that approach, which means appointments are consistently available and often can be arranged the same day. There is also the option to request a preferred clinician. The clinical staff at the practice demonstrate excellent knowledge, strong listening skills, and provide thorough assessments and appropriate care options. The reception team are professional and genuinely supportive. I have never experienced my concerns being dismissed as unimportant by reception staff, something I understand occurs at other surgeries, and I have never faced lengthy waits for appointments. I am aware that patients at other practices sometimes experience month-long delays. I have recommended this practice to several acquaintances, and they have all been impressed by the standard and efficiency of the service provided.
Özlem D.