Rising Brook Surgery

Excellent team members who provide wonderful support following a surgical procedure. From the front desk personnel through to the clinicians and all those in between, everyone demonstrates genuine..

The team here is consistently warm and welcoming, and the clinicians are always pleasant. Getting an appointment can occasionally be challenging, though that's fairly common across many services...

This one star rating is for the physiotherapy department. During my appointments, the physiotherapist repeatedly suggested I had a herniated disc, despite two MRI scans indicating otherwise. When I..

Called at 7:55 in the morning to arrange an appointment for a severe ear condition and was directed to visit a pharmacy instead. I experienced significant discomfort while waiting several hours for..

The telephone appointment system that was implemented during the pandemic is extremely frustrating. On several occasions, I have not received a callback, and if I have missed a call, that..

I have been attempting to book an appointment for several days without success. I am concerned about the delay in receiving medical attention for my respiratory condition. The appointment..

I have been a patient at this practice for over two decades and previously found it to be a welcoming establishment with a supportive team. Following changes in management, the standard of service..

I'm giving this a 1 star because I cannot give them a zero. This surgery is an absolute joke. They never answer the phone and it's a struggle to get an appointment. The staff come across as..

An excellent facility where the staff member provided very good care and was particularly gentle during the treatment.

I'm disappointed with the communication and follow-up processes. A referral letter I submitted some weeks ago appears to have gone missing, and despite making enquiries about its status, I haven't..

I cannot find any issues with this practice or its team. I have family members with ongoing health conditions and additional support needs. The reception staff are accommodating and make genuine..

The reception team are wonderful and I have nothing but positive things to say about them. I also really appreciate how conveniently located the practice is to my home.

I have found the service at this surgery to be deeply disappointing and feel the standard of care falls well short of what should be expected. Over the past two weeks, I have attempted to make..

Had an appointment scheduled for mid-morning and experienced a significant wait that extended well past the allocated time.

I found the service experience quite frustrating. When I contacted the practice requesting a letter for my housing provider, I was initially told it would be available within a couple of days. Upon..

I have read the other reviews and find myself with a different perspective. The reception team have consistently been courteous, friendly and supportive whenever I have made contact by phone. Whilst..

I recently called to schedule an appointment with my GP and was informed by a receptionist that I would not be able to see my doctor.

The team here displayed behaviour that I found quite unwelcoming and unhelpful during my visit. I would recommend considering alternative healthcare providers if you have the option to do so.

A good practice with receptionists who are very helpful and efficient.

My partner attended the surgery today and felt the consultation was handled poorly. They felt dismissed and belittled when discussing their health concerns, and found the communication around their..