KB

Kanduho B. 2 years ago • From Google

Rating

Bad

Same-day booking let down by rude reception staff

Called early morning on a weekday with significant arm pain and was able to secure an appointment at a local health centre the same day. The clinician seen at the centre indicated they would liaise with my regular practice and arrange an imaging scan, advising me to follow up the next day to confirm the referral would be processed as such scans require authorisation from my GP surgery. When I called back the following day, the receptionist instructed me to ring again on Monday to book an appointment with a doctor. I struggled to understand why I had been directed to the health centre only to need to return to my original surgery and schedule another appointment with a clinician. I felt disappointed by the receptionist's handling of my call at my regular surgery. The manner in which I was spoken to was discourteous and left me feeling let down.

Binfield Road Surgery

2 years ago

Dear Mr Baguma, We are really sorry that you had a disappointing experience with our service. Feedback is really helpful because it allows us to fix the problems that come to our attention - if you would like to discuss this any further, and give us the opportunity to improve, we would really value that. Our email address is [email protected] - please mark it for the Practice Manager's attention, and we will come back to you. Thanks again, The team at Binfield

Other reviews for Binfield Road Surgery