Binfield Road Surgery
2 years agoKanduho B. 3 years ago • From Google
Bad
Same-day booking let down by rude reception staff
Called early morning on a weekday with significant arm pain and was able to secure an appointment at a local health centre the same day. The clinician seen at the centre indicated they would liaise with my regular practice and arrange an imaging scan, advising me to follow up the next day to confirm the referral would be processed as such scans require authorisation from my GP surgery. When I called back the following day, the receptionist instructed me to ring again on Monday to book an appointment with a doctor. I struggled to understand why I had been directed to the health centre only to need to return to my original surgery and schedule another appointment with a clinician. I felt disappointed by the receptionist's handling of my call at my regular surgery. The manner in which I was spoken to was discourteous and left me feeling let down.
Binfield Road Surgery
2 years agoDear Mr Baguma, We are really sorry that you had a disappointing experience with our service. Feedback is really helpful because it allows us to fix the problems that come to our attention - if you would like to discuss this any further, and give us the opportunity to improve, we would really value that. Our email address is [email protected] - please mark it for the Practice Manager's attention, and we will come back to you. Thanks again, The team at Binfield
Truly an outstanding medical practice that I would highly recommend.
Binfield Road Surgery
Natallia Y.
The clinician was excellent. It is uncommon to find healthcare professionals who take the time to consider the underlying causes and reasoning behind a patient's presentation.
Binfield Road Surgery
Acacia C.
Extremely supportive and quick to respond.
Binfield Road Surgery
Mayte B.
I have been a patient at this practice for nearly a decade and have continued my registration with them despite relocating outside the local area, as I have consistently experienced efficient..
Binfield Road Surgery
I W.
I was very disappointed with my experience. The clinician seemed unwilling to listen to my concerns and appeared reluctant to address my health issues. Obtaining diagnostic imaging that could have..
Binfield Road Surgery
Emma M.
Excellent service. The staff member arranged an appointment at an alternative practice for me as I required a medication review.
Binfield Road Surgery
M.L F.
The staff member I spoke with was very helpful and managed my questions with ease. Another team member was equally supportive and demonstrated good knowledge as well. Both members of the practice..
Binfield Road Surgery
David A.
Excellent experience with outstanding service and meticulous care. Every member of the team I encountered was friendly and supportive, consistently demonstrating a willingness to provide additional..
Binfield Road Surgery
Anthony V.
Hello. I wanted to share my experience. I have found it quite challenging recently, and the service has not met my expectations. It appears that the current team operates in a manner that feels..
Binfield Road Surgery
patrick a.
The experience was excellent and I have no issues to report.
Binfield Road Surgery
salley y.
This has been the finest general practice experience I have encountered. The reception team demonstrates exceptional helpfulness. The clinical staff display genuine compassion and insight. Despite..
Binfield Road Surgery
Aranav K.
We are really grateful for the amazing rating and review. Thank you! Team at Binfield
Binfield Road Surgery
Maribel D.
I wanted to share positive feedback about my experience with the practice following a very satisfactory visit. When I reached out regarding a family member's health concern, the team promptly..
Binfield Road Surgery
Ismail H.
I would rate this experience as poor if lower ratings were available. The standard of customer service during my appointment fell significantly short of expectations. Upon arrival at reception, I..
Binfield Road Surgery
That G.
The practice has deteriorated significantly over time despite previously providing satisfactory care. There are concerns about the level of knowledge demonstrated by clinical staff regarding..
Binfield Road Surgery
Daniel O.
I would like to extend my sincere gratitude to the reception team member who promptly addressed my query, recognised the need for timely care, and managed to arrange a last-minute appointment for..
Binfield Road Surgery
Stefano E.
I have attempted to contact the practice on multiple occasions but have been unable to secure an appointment despite having a potentially serious health concern. Despite the nature of my situation,..
Binfield Road Surgery
Hannah A.
Not my nearest practice, but I'm confident I wouldn't receive the same exceptional level of care at other surgeries. The front desk staff are consistently warm and understanding. The clinical team..
Binfield Road Surgery
Timothy M.
This is my personal feedback regarding the healthcare professional I saw—they are doing an excellent job and I would encourage them to continue with their good work. Thank you for the care provided.
Binfield Road Surgery
grace f.
This medical practice operates with impressive efficiency and maintains excellent standards of cleanliness. Beyond the smooth operations, what truly stands out is the genuine warmth and compassion..
Binfield Road Surgery
Felicity A.