Binfield Road Surgery
2 years agoKanduho B. 2 years ago • From Google
Bad
Same-day booking let down by rude reception staff
Called early morning on a weekday with significant arm pain and was able to secure an appointment at a local health centre the same day. The clinician seen at the centre indicated they would liaise with my regular practice and arrange an imaging scan, advising me to follow up the next day to confirm the referral would be processed as such scans require authorisation from my GP surgery. When I called back the following day, the receptionist instructed me to ring again on Monday to book an appointment with a doctor. I struggled to understand why I had been directed to the health centre only to need to return to my original surgery and schedule another appointment with a clinician. I felt disappointed by the receptionist's handling of my call at my regular surgery. The manner in which I was spoken to was discourteous and left me feeling let down.
Binfield Road Surgery
2 years agoDear Mr Baguma, We are really sorry that you had a disappointing experience with our service. Feedback is really helpful because it allows us to fix the problems that come to our attention - if you would like to discuss this any further, and give us the opportunity to improve, we would really value that. Our email address is [email protected] - please mark it for the Practice Manager's attention, and we will come back to you. Thanks again, The team at Binfield
Not my nearest practice, but I'm confident I wouldn't receive the same exceptional level of care at other surgeries. The front desk staff are consistently warm and understanding. The clinical team..
Binfield Road Surgery
Alister P.
The entire team at this practice demonstrates a welcoming, supportive and competent approach to patient care.
Binfield Road Surgery
Mateusz K.
Outstanding care. Compassionate and professional approach consistently demonstrated at every visit.
Binfield Road Surgery
Akanksha G.
The team demonstrated a warm, welcoming demeanor and provided excellent support throughout my visit.
Binfield Road Surgery
S R.
The surgery demonstrates strong organizational practices. My interactions with the clinical staff have been varied in approach. One practitioner tends to address individual concerns sequentially..
Binfield Road Surgery
Suzie S.
I have been a patient at this practice for over three decades. The reception team members are consistently wonderful and maintain excellent professionalism. The clinical staff are lovely, and the..
Binfield Road Surgery
Harriet B.
After relocating recently, I was searching for a new GP practice to register with. I selected this surgery based on its excellent reputation and am delighted with my choice. The entire team,..
Binfield Road Surgery
Fei B.
Exceptionally welcoming and supportive!
Binfield Road Surgery
3D T.
Received excellent customer service from the staff member who assisted me. They maintained a friendly demeanor throughout and demonstrated genuine helpfulness to everyone. Highly recommended!
Binfield Road Surgery
laura t.
The entire team at this practice, including both reception and clinical staff, are wonderfully friendly and approachable. They consistently demonstrate a welcoming attitude and are always willing to..
Binfield Road Surgery
Acacia C.
Extremely supportive and quick to respond.
Binfield Road Surgery
Sara I.
I have had a positive experience at this practice over the couple of years that I have been attending.
Binfield Road Surgery
Felicity A.
Truly an outstanding medical practice that I would highly recommend.
Binfield Road Surgery
Amanda H.
I had an excellent appointment today. The clinician I saw was patient, knowledgeable, and helpful, and was willing to address multiple concerns I had. I'm very grateful for the quality of care..
Binfield Road Surgery
Kelli K.
I've consistently received good service at the surgery on Binfield Road, but I encountered a minor issue (partly due to my own mistake when using the NHS App) that might have led to an unnecessary..
Binfield Road Surgery
Maia F.
I have relocated frequently throughout the UK and attended numerous general practices, yet I have never encountered one that demonstrates such genuine concern for patient wellbeing as this practice...
Binfield Road Surgery
Emma A.
An excellent medical practice with a wonderful team throughout. The entire staff, including those at the front desk and clinical personnel, are consistently helpful and attentive. I truly value the..
Binfield Road Surgery
Hilary G.
The front desk team demonstrated good knowledge and provided excellent assistance.
Binfield Road Surgery
Marek M.
I feel very fortunate to have access to this practice as my neighbourhood medical centre. The team here is genuinely excellent, and I particularly appreciate the front desk staff who consistently..
Binfield Road Surgery
cain k.
I have been registered with various GP practices throughout my time living in London since 2010. My experience at the practice in question has been considerably more negative than at other clinics I..
Binfield Road Surgery
Hannah A.