The Saltscar Surgery
DD
David D. 9 years ago • From Google
Bad
I am extremely frustrated with my experience at this surgery. My relative has significant mobility difficulties and struggles to walk most days. When attempting to book an appointment, I am consistently told that I must call on the morning of the desired appointment date. This system seems impractical, particularly for those who may not be able to make calls themselves and rely on family members to do so. When I called to arrange an appointment for the following day, I was again instructed to ring at 8am without any discussion about whether the situation was urgent or time-sensitive. When I questioned this requirement, I was simply told that this is when the appointment diary opens. This approach feels inflexible and unhelpful. My relative cannot travel to the surgery independently, and arranging transport around work commitments is challenging. She is managing multiple long-term health conditions and experiences considerable daily difficulties. She is reluctant to seek medical care as she feels others have greater needs. I believe this surgery has deteriorated significantly and lacks the compassion it claims to demonstrate towards patients. The level of care and consideration shown does not match the standard I would expect. I am seriously dissatisfied with the service provided and feel the practice does not take sufficient pride in supporting its patients. I would strongly encourage the surgery to reflect on how it can improve its approach and show genuine empathy in its dealings with vulnerable patients. I have given the lowest possible rating because I felt obligated to do so in order to submit this feedback.
Ksenia T.